Omni’s definition of an item is “anything that is recorded as a single entity, having it’s own individual record in an Omni member’s account.”

In more simple terms, an item may have multiple pieces but must be purchased as a set and/or manufactured by the same brand to be used together. A board game is a single item but your camping gear (tent, sleeping bag, stove, etc.) is not.

Not sure how your item would be categorized? Contact us or consult with your Concierge onsite during your pick-up—they will have the final say in how your items will be categorized!

What about pairs of things – is a pair of shoes considered one item, or two?

Items that are inherently part of a pair or a set—such as shoes, suits, gloves, a chair with a cushion—are always counted as a single item.

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