Does any kind of coverage or insurance come with storing my items through Omni?

All Omni members are automatically covered by Omni Shield, our top-notch item protection program, free of charge. Omni Shield provides coverage for damages or loss up to $2,000 per item. Additional coverage is available on a per item basis for purchase if desired. Please read the terms of the Omni Shield Limited Guarantee for more information.

What if I need more than the default coverage?

We can help! Please send a note to hello@beomni.com to let us know you’re interested in additional Omni Shield coverage, and let us know for which items you would like the coverage. We’ll get you all the information you need.

What is Omni Shield?

Omni Shield is our top-notch item protection program, provided to all Omni members automatically and free of charge. Please read the terms of the Omni Shield Limited Guarantee for more information.

What happens if I get something back that is broken?

If you get something back that is broken or otherwise not in the condition in which it was checked in, please let us know immediately by sending an email to hello@beomni.com or activating a live chat session anywhere on our site. Let us know through one of those channels if you’d prefer to chat by phone, and and we’ll call you as soon as we’re able (usually right away).

What happens if an item is missing from my account / a delivery?

It’s extremely unlikely that we’ll lose, forget, or misplace an item – but, never say never. To ensure that the chances of recovering a missing item remain very good, we request that you review your account as soon as newly stored items are visible, and that you take stock of any deliveries as soon as you receive them. The chances of recovering missing item(s) are best within 24 hours of their scheduled arrival to / departure from our facility.

If an item is missing from your account – as in, you don’t see it listed on the My Items screen after we have finished processing your check in, or an item is missing from a delivery you received – let us know right away. We’re on it. All of us.

You can email us at hello@beomni.com, or activate a live chat session anywhere on our site. Let us know through one of those channels if you’d prefer to chat by phone, and we’ll call you as soon as we’re able (usually right away).

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