You may cancel or reschedule your appointment by contacting our support team via live chat or email (

Please note that to be fair to our other members looking to get on the day’s schedule (and our fleet of drivers who brave the city traffic), cancellations made less than two hours before the scheduled time are subject to a $25 late cancellation fee. Rush pick-ups/deliveries scheduled with less than 2 hours notice will be subject to a $25 fee if cancelled after the Omni Concierge has hit the road.

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